Shipping Information - UK, Europe & International
All orders received by 2pm Monday to Friday, we normally dispatch on the same day using the courier, DPD. Orders received after 2pm may be dispatched the next day. Orders received after 2pm on a Friday will be dispatched the next working day (Monday), unless you have paid for a Saturday delivery.
When ordering, either online or by phone, please supply your mobile number and/or email address to be able to track your order. If we send via DPD, you will receive a text message or email as soon as your order has been processed, to let you know that your order is ready for dispatch.
1 hour delivery time-slot from DPD
On the day your order is due to be delivered you will receive a text message or email from DPD, indicating when your order will be delivered. It will be a 1-hour time-slot. If you are unable to accept the parcel at that time, please following the instructions in your message from DPD to arrange a redelivery.
Free UK Delivery on Torches
All orders over £30 will receive free delivery within mainland UK. Orders dispatched on our free UK delivery service will be sent by DPD courier or Royal Mail’s First Class Recorded Delivery Service. These services normally takes 1-2 working days and a signature may be required upon delivery of your order.
European & International Deliveries
For European and International orders, shipping is added automatically when you checkout. For European orders the shipping cost is £6.95 and for International orders (outside Europe) it's £9.95.
No VAT & Zero-rated VAT
All prices displayed on our website are inclusive of VAT (Value Added Tax), unless 'ex VAT' (exclusive of VAT) is displayed next to the price. If you are ordering from outside of Europe, VAT (Value Added Tax - 20%) will not be charged and so you will pay the lower, ex-VAT price.
If you are a business based in Europe and you are purchasing for your business, then VAT can be zero-rated if you supply us with a valid tax code for your business.
0% finance is available on all orders over £275 from our finance partner Pay4Later. You can choose from 6, 10 or 12 months 0% interest, with as little as 10% deposit and up to a maximum of 50%. Simply select "Finance" at the checkout and click on the link to Pay4Later.
If you have any questions, please don't hesitate to call us on 01535 610066 and we can guide you through the whole process.